The EXPO

In a bustling kitchen, the Expo (Expeditor) plays a critical role in ensuring that the kitchen staff and front-of-house work in seamless coordination. They manage timing, communication, and quality control, making sure every dish reaches the customer perfectly. "The Expo" workshop draws on this fast-paced kitchen role to teach professionals how to be master communicators, coordinators, and leaders in their operations.

In this engaging workshop, participants will learn how to apply the principles of an Expo to their sales or operations environment, focusing on communication, timing, and delivering consistent, high-quality results. Topics covered include:

Coordinating cross-functional teams: Learn how to act as the liaison between different departments—marketing, product, customer success—ensuring alignment and smooth handoffs throughout the sales process.

Managing the flow: Just like an Expo controls the timing of dishes leaving the kitchen, sales & ops professionals will learn how to manage deal flow, prioritize tasks, and maintain momentum with prospects.

Ensuring quality control: Gain strategies for maintaining the highest standards in every stage of the client journey + project process, from lead qualification to closing, ensuring no details are overlooked.

Real-time problem-solving: Develop quick-thinking skills to manage last-minute changes, objections, or complications, keeping the sales process on track and customers satisfied.

Mastering clear communication: Understand the importance of precise and effective communication both within your team and with clients to ensure everyone is on the same page, just like a well-run kitchen.

"The Expo" is perfect for sales & ops professionals who want to sharpen their coordination and operational skills, enabling them to drive sales efficiency while ensuring a flawless customer experience. By the end of this workshop, participants will walk away with actionable strategies for improving teamwork, optimizing workflow, and delivering consistent, high-quality client results—just like a top-tier Expo running a busy kitchen with precision.